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At Wickmylight, we want you to be completely satisfied with your purchase of home kitchen items, gifts, or souvenirs. You may return items within 30 days of delivery, provided they are in their original condition and packaging.
The 30-day return period begins from the date you receive your order, giving you ample time to inspect and decide if the product meets your expectations.
To initiate a return, please contact us at help@wickmylight.world or through our contact page with your order number and reason for return. We will provide you with return instructions and a return authorization number.
You are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping method for your return.
Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories included. Items that show signs of wear or damage may not be eligible for return.
Proper packaging is essential to ensure items arrive back to us in good condition. Please use the original packaging when possible.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
The refund amount will equal the purchase price, excluding original shipping costs unless the return is due to our error. Processing fees may apply in certain circumstances.
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product. We will process your return refund promptly to facilitate your new purchase.
Certain items may not be eligible for return due to hygiene reasons or if they have been personalized or customized. Please contact us before purchasing if you have questions about return eligibility for specific products.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.
If you have questions about our return policy or need assistance with a return, please contact us at help@wickmylight.world or visit our contact page. We're here to help ensure your satisfaction with Wickmylight.